μμμμ 체ν¬μμν λλ λ¨μν "체ν¬μμνκ² μ΅λλ€"λΌκ³ λ§νλ κ² μΈμλ λ€μν μν©μ΄ λ°μν μ μλ€. 체ν¬μμ κ³Όμ μμ μΆκ° μμ²μ νκ±°λ, μ§μμκ² λ¬Έμν μΌμ΄ μλ€λ©΄ μ μ ν ννμ μκ³ μλ κ²μ΄ μ’λ€. μ΄λ² κΈμμλ μ΄μ μ λ€λ£¬ ννμ μ μΈνκ³ μ²΄ν¬μμ μ μ μ©ν μμ΄ ννμ μ λ¦¬ν΄ λ³΄κ² λ€.
1. κ°μ€ μ κ² λ° λ―Έλλ° μ΄μ© νμΈνκΈ°
체ν¬μμ μ μ κ°μ€ λ΄ μμ€μ μ κ²νκ±°λ, λ―Έλλ° μ¬μ© μ¬λΆλ₯Ό νμΈν΄μΌ ν μλ μμ.
- Could you check my room for any forgotten items?
(μ κ° λκ³ κ° λ¬Όκ±΄μ΄ μλμ§ νμΈν΄ μ£Όμ€ μ μλμ?) - I think I left something in my room. Can I go check?
(κ°μ€μ λκ° λκ³ μ¨ κ² κ°μμ. κ°μ νμΈν΄λ λ κΉμ?) - Can you check if I used anything from the minibar?
(μ κ° λ―Έλλ°λ₯Ό μ¬μ©νλμ§ νμΈν΄ μ£Όμ€ μ μλμ?) - I didn’t use the minibar. Can you confirm that on my bill?
(λ―Έλλ°λ₯Ό μ¬μ©νμ§ μμμ΄μ. μ²κ΅¬μμμ νμΈν΄ μ£Όμ€ μ μλμ?)
2. 체ν¬μμ μκ° μ°μ₯ μμ²νκΈ°
체ν¬μμ μκ°μ μ°μ₯ν΄μΌ νλ κ²½μ° νΈν μ μμ²ν μ μμ.
- Is it possible to check out a bit later?
(μ‘°κΈ λ¦κ² 체ν¬μμν μ μμκΉμ?) - Do you offer late check-out?
(λ¦μ 체ν¬μμμ΄ κ°λ₯νκ°μ?) - What’s the latest time I can check out?
(κ°μ₯ λ¦κ² 체ν¬μμν μ μλ μκ°μ΄ μΈμ μΈκ°μ?) - Is there an extra charge for late check-out?
(λ¦μ 체ν¬μμμλ μΆκ° μκΈμ΄ λ°μνλμ?)
3. μΆκ° μμ² λ° νΈν μμ€ μ΄μ© λ¬Έμ
체ν¬μμ νμλ νΈν μ μμ€μ μ΄μ©ν μ μλμ§ νμΈν μ μμ.
- Can I still use the hotel facilities after check-out?
(체ν¬μμ νμλ νΈν μμ€μ μ΄μ©ν μ μλμ?) - Is there a lounge where I can wait before I leave?
(μΆλ° μ μ κΈ°λ€λ¦΄ μ μλ λΌμ΄μ§κ° μλμ?) - Can I freshen up somewhere before heading to the airport?
(곡ν κ°κΈ° μ μ μ»μ μ μλ κ³³μ΄ μλμ?) - Do you have a shower room for guests after check-out?
(체ν¬μμ ν μ΄μ©ν μ μλ μ€μμ€μ΄ μλμ?)
4. νΈν λ©€λ²μ λ° νλ‘λͺ¨μ μ 보 λ¬ΈμνκΈ°
μμ£Ό λ°©λ¬Ένλ νΈν μ΄λΌλ©΄ λ©€λ²μμ΄λ ν μΈ ννμ νμΈνλ κ²λ μ’μ.
- Do you have a loyalty program?
(λ©€λ²μ νλ‘κ·Έλ¨μ΄ μλμ?) - Can I earn points for this stay?
(μ΄λ² μλ°μ λν΄ ν¬μΈνΈ μ λ¦½μ΄ κ°λ₯νκ°μ?) - Are there any discounts if I book directly next time?
(λ€μλ²μ μ§μ μμ½νλ©΄ ν μΈμ΄ μλμ?) - Can I receive promotional offers via email?
(νλ‘λͺ¨μ μ 보λ₯Ό μ΄λ©μΌλ‘ λ°μ μ μλμ?)
5. νλΆ λ° λ³΄μ¦κΈ κ΄λ ¨ λ¬ΈμνκΈ°
체ν¬μμ μ 보μ¦κΈ νλΆμ΄λ κ²°μ λ΄μμ νμΈν΄μΌ ν μλ μμ.
- When will my deposit be refunded?
(보μ¦κΈμ μΈμ νλΆλλμ?) - Will the refund be processed to the same card?
(νλΆμ΄ κ°μ μΉ΄λλ‘ μ²λ¦¬λλμ?) - Can I get a breakdown of the charges?
(μκΈ λ΄μμ μμΈν λ°μ μ μμκΉμ?) - I think there’s a mistake on my bill. Can we check it?
(μ²κ΅¬μμ μ€λ₯κ° μλ κ² κ°μμ. νμΈν΄ μ£Όμ€ μ μλμ?)
6. νΈν μλΉμ€μ λν μΆκ° νΌλλ°± λ¨κΈ°κΈ°
νΈν μλΉμ€μ λν μΆκ°μ μΈ μ견μ λ¨κΈ°κ³ μΆμ λ μ¬μ©ν μ μλ ννλ€μ.
- I had a great experience. Thank you for the excellent service.
(μ λ§ μ’μ κ²½νμ΄μμ΅λλ€. νλ₯ν μλΉμ€μ κ°μ¬λ립λλ€.) - The staff was very friendly and helpful.
(μ§μλ€μ΄ λ§€μ° μΉμ νκ³ λμμ΄ λ§μ΄ λμμ΅λλ€.) - I appreciate the clean and comfortable room.
(κΉ¨λνκ³ νΈμν κ°μ€μ΄ λ§μμ λ€μμ΅λλ€.) - The Wi-Fi was a bit slow, but overall, it was a good stay.
(μμ΄νμ΄κ° μ‘°κΈ λλ Έμ§λ§, μ λ°μ μΌλ‘ λ§μ‘±μ€λ¬μ μ΅λλ€.)
λ§λ¬΄λ¦¬
체ν¬μμν λλ λ¨μν κ°μ€ ν€λ₯Ό λ°λ©νλ κ² μΈμλ λ¦μ 체ν¬μμ μμ², μμ€ μ΄μ© λ¬Έμ, 보μ¦κΈ νλΆ νμΈ, νΈν
μλΉμ€ νΌλλ°± λ± λ€μν μμ²μ ν μ μμ.
μ΄λ² κΈμμ μκ°ν ννλ€μ νμ©νλ©΄ 체ν¬μμ κ³Όμ μ λ μννκ² μ§νν μ μμΌλ©°, νΈν
μμ μΆκ°μ μΈ ννμ λ°μ μλ μμ.
λ€μ μ¬νμμλ 체ν¬μμν λ "Is it possible to check out a bit later?" λλ "Can I still use the hotel facilities after check-out?" κ°μ ννμ μμ°μ€λ½κ² μ¬μ©ν΄ 보μ.